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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Featured Pathways

More pathways

Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Book a demo

Pricing

Ready to get started?

Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

Pricing

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Enhancing Team Performance through Debriefing

Enhancing Team Performance through Debriefing

Mandy Hickson

25 years: Ex-RAF pilot & leadership expert

In this video, Mandy talks about the 3 key areas leaders should focus on to build a world class team. She talks about how performance quality is defined by the execution of a well thought out plan. And then goes on to explain how performance and planning must constantly be reviewed in a debrief to achieve optimal results.

In this video, Mandy talks about the 3 key areas leaders should focus on to build a world class team. She talks about how performance quality is defined by the execution of a well thought out plan. And then goes on to explain how performance and planning must constantly be reviewed in a debrief to achieve optimal results.

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Enhancing Team Performance through Debriefing

11 mins

Overview

Debriefing is a simple, straightforward, powerful tool that you can save significant time and effort in the long-run by preventing execution errors - while getting stronger, smarter and faster than your competition. By learning from your successes and failures through debriefing, you can rapidly improve your team’s performance.

Key learning objectives:

  • Define debriefing, and understand why it is important

  • Outline the three key tips for debriefs

  • Outline the five hallmarks of effective debriefing

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Summary

What is debriefing?

When you evaluate your own and your own team;s performance, whether you met your goals or not. You can identify and pinpoint how you can make changes to improve moving forward. The debrief is a critical aspect of achieving success.

What are some questions to consider when evaluating a successful debrief?

  • What was the tone of the debrief?
  • Who ran it? Was it a boss, a senior member of the team. Was there a steep hierarchical gradient? How did that make you feel? Did they empower you to speak up?
  • What was the structure? Was there a structure?
  • What were the problems encountered?

Why is debriefing important?

In business, debriefing empowers professionals and teams to strengthen relationships, manage risk, achieve high performance and meet objectives. Perhaps most importantly, it helps us overcome fear and uncertainty.

What are three key tips for debriefs?

  1. Target your reviews - Don’t debrief everything, there simply isn’t time. Review what’s most valuable or repeatable events
  2. Discourage people from talking in pairs - These lessons need to be heard at group-level so the whole team can learn, not just the individuals
  3. Nurture the ability and environment for people to objective - When in the middle of a situation and error, our natural response is to be defensive or see your performance through a biased lens. However, a valuable skill in a high performing team is the ability to objectively analyse your performance

What should a debrief consist of?

  • Assessing what went right and what went wrong on a project
  • Working out any mistakes
  • Identifying lessons learned

What are the five hallmarks of effective debriefing?

  1. Why does debriefing accomplish all of this? - The act of debriefing helps us to cultivate a growth mindset, or the ability to view failure as a learning opportunity, and overcome our failures.
  2. When to do one? - It's vital to debrief immediately after a project’s conclusion to assess how the previous phases went and identify the key takeaways.
  3. Who should run the debrief? - Ideally it should be someone with experience of facilitating. It should not be the most senior person in the room
  4. How to conduct a debrief with your team? - It’s most important to set the right tone at the start of the debrief. It should be emphasised that is a psychologically safe environment and everyone should feel empowered to speak up. For example, you could include statements such as: this is a safe environment and there is no hierarchy
  5. What should a debrief cover?

Identify the scope and objectives. The first thing we need to do is to establish the facts: What was supposed to happen? What actually happened? Secondly, understand the cause: This needs the use of facilitated questions, Why did it happen? What, where, when, why, how, etc. Then lastly - the cure. Each of the 3 or 4 elements will have a cure and then an action to take forward. How can I incorporate that lesson into execution next time?

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Mandy Hickson

Mandy Hickson

Mandy Hickson was one of the first female fighter pilots in the Royal Air Force having joined in 1994. Mandy has over 25 years experience within aviation, operating in hostile environments, including patrolling the ‘No Fly’ zone, flying over 50 combat missions over Iraq. Drawing on her experience of calculated risk-taking, leadership, decision-making under pressure and the critical role of the human in the system, Mandy now transfers these lessons from the cockpit to many other management and leadership contexts.

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