Frequently Asked Questions
Below you will find answers to the questions we are most frequently asked at Finance Unlocked, about our content, platform or pricing. Don't hesitate to contact us if you have additional questions.
About us
Who are the team behind Finance Unlocked?
At Finance Unlocked we have built careers at the sharp end of banking, financial markets, sustainability and technology. In that time, we have spent decades consuming, delivering and procuring learning. Our world-leading experts deliver learning experiences that genuinely make a difference to professionals, teams and entire companies, at the moment when knowledge is needed. Our purpose is to inspire learning and empower growth.
Who are Finance Unlocked Experts?
Our Experts are exactly that, leading experts in their field. Hand-picked by our team for industry experience, excellence, and teaching ability, our experts plan, write, and present our content. Our Experts include 2 Nobel Laureates, 22 PhDs, 1 Order of Canada, 2 KBEs (recognised for their work in this field), 19 University academics, 5 FRSA awards and an average of 20 years of industry experience. Tap into their experience, borrow their hard-earned wisdom, and unlock your potential.
Our Platform
How often is content updated?
Finance Unlocked content is updated regularly. Once signed up for a trial or subscription you will receive monthly email notifications of new content releases. You will also be able to see new content directly from your account Dashboard in the Latest Video Modules section.
I have bespoke content needs, can I add my own content to the platform?
Not currently, however, we do offer bespoke content creation for Enterprise customers, please contact sales to book a meeting to find out more.
Billing & Subscriptions
What is your refund policy?
You can cancel your plan at any time via your account and you will retain access until the end of the current subscription period (either the current month or year). After this, your account details will remain on the system so that if you want to subscribe again in the future you will be able to pick up where you left off.
How do I cancel my subscription or trial?
To cancel a paid plan or trial, the account owner can log in to Finance Unlocked, click the profile icon in the top right-hand corner of the screen, then select My Membership and follow the steps after clicking Manage my Subscription. Your account details will remain on the system so that if you want to subscribe again in the future you will be able to pick up where you left off.
Booking a demo
Can I invite my colleagues to the demo?
Yes, you can, our demos are usually conducted over google meet, but we are flexible and can use whatever video conferencing system is required with as many participants as required.
Can I have a free trial or access before my demo?
Yes, you can and this is advised before the demo so you can get the most out of your session with our sales team.
Who will the demo be with?
The demo will be conducted with one of Finance Unlocked's sales team, who will be able to answer any questions you may have.