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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Expert led content

+1,000 expert presented, on-demand video modules

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Gain CPD / CPE credits and professional certification

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Connect Finance Unlocked to your current platform

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More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Responsible communication

Responsible communication

Vix Anderton

Wellness & productivity specialist

The language we use is important to take care of any relationship. This video helps us identify some of the ways we don’t take responsibility in our relationships.

The language we use is important to take care of any relationship. This video helps us identify some of the ways we don’t take responsibility in our relationships.

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Responsible communication

3 mins 18 secs

Overview

The language we use is important to take care of any relationship.

Key learning objectives:

  • What is nonviolent communication?

  • Identify some of the ways we don’t take responsibility in our relationships

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Summary

Nonviolent communication (NVC) is also known as compassionate or collaborative communication and was developed by clinical psychologist Marshall Rosenburg. Nonviolent here means empathetic and seeking not to hurt others with our words. For example: Saying to someone, ​You made me mad! i​s really just blaming somebody else for your feelings of anger. And this, we’d call ​violent communication​ in that it’s intended to hurt the other person. On the other hand, saying to someone ​When you shouted at me, I noticed I felt angry, i​s considered non-violent communication​ and very much owns your experience. You are now speaking from your own experience and using “I” statements.

‘I’ statements tend to place responsibility on you, the speaker, and they help clarify your position, feelings or opinions. They build trust by giving others information about yourself and are often less threatening.

‘You’ statements, on the other hand, tend to place blame or put people down and come off as being accusatory or preachy. This usually elicits a negative or defensive response. For example, “I couldn’t understand what you said” will generally land better than “You didn’t make any sense”. You could try  “I missed having your input at the meeting”  rather than ”You didn’t care enough to come to the meeting”.

Distancing language or generalisations are other common ways we hide from saying how something is really affecting us.  “You know when you get really frustrated when people are late.” “Don’t you hate it when…” “Everyone knows life is hard.”

One way we sneak judgements in, whilst sounding like we’re using I’ statements is “I feel like…”. That little ‘like’ switches this from sharing an emotion to sharing a judgement. I feel like you’re ignoring me is not an emotion! “I notice I feel sad because I imagine you’re ignoring me” is much more likely to get you the result you want. “I notice” is a powerful way to be a little more objective about what’s happening. 

 

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Vix Anderton

Vix Anderton

Vix is dedicated to helping individuals and organisations achieve meaningful and sustainable change through evidence-based research, practical planning, red-teaming and coaching. Vix is an accredited Mental Health First Aider, ICF-certified life coach and yoga teacher, Vix loves to draw on psychology, neuroscience, and behaviour change research as well as Eastern philosophies and traditions to inform her work.

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