25 years: HR & Management
In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.
In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.
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6 mins 31 secs
Active hearing is to give attention to a sound or action, whilst active listening is where one hears what others are saying and trying to understand what it means, asking questions and making suggestions for consideration along the way in a positive and cooperative manner. Interestingly whilst we are taught reading, writing and arithmetic, we are never taught to listen at school.
Key learning objectives:
Define listening
Outline the characteristics of great listening
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To listen is to hear something with ‘thoughtful intention’. To hear, is to perceive with the ear the sound made by someone/something. In other words, to listen is to give attention to sound or action and when listening you are hearing what others are saying and trying to understand what it means.
The act of listening involves very complex affective, cognitive, and behavioural processes and by that we mean:
From the work of Jack Zenger and Joseph Folkman in 2016, the key characteristics of outstanding listeners are:
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