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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Featured Pathways

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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Book a demo

Pricing

Ready to get started?

Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

Pricing

Ready to get started?

Book a demo

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Culture Deep Dive Utilising Diagnostics

Culture Deep Dive Utilising Diagnostics

Roger Noon

25 years: Behavoural science & culture

In the last couple of videos, Roger introduced the "How?" of cultural change by looking at some of the tools and techniques that can be used to diagnose cultural strengths and weaknesses and then influence effective change. In this video, he will discuss the diagnostic part of the deep dive process, which involves data collection and data analysis.

In the last couple of videos, Roger introduced the "How?" of cultural change by looking at some of the tools and techniques that can be used to diagnose cultural strengths and weaknesses and then influence effective change. In this video, he will discuss the diagnostic part of the deep dive process, which involves data collection and data analysis.

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Culture Deep Dive Utilising Diagnostics

11 mins 50 secs

Key learning objectives:

  • Understand why the culture deep dive technique is important

  • Identify the steps to undertake a culture deep dive

Overview:

So far we have introduced the ‘how’ of culture change, we’ve looked at some of the tools and techniques that can be used to diagnose cultural strengths and weaknesses. One of these tools was the culture deep dive which can be used as a basis for developing a change programme. Running a deep dive involves three steps; identifying the target areas, data collection and data analysis, once we have collected this information we can start to look at tangible actions to influence and effect change.

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Summary

How do we identify the target area?

We first need to identify potential positive and negative outliers within the different sub-cultures of an organisation. Because the deep dive process operates at this subculture level, it is effortful and intensive so it’s not usually cost-effective or practical to develop a full understanding of the whole jigsaw of sub-cultures straight away. The deeper investigative work will need to be prioritised by taking a risk or interest-based approach.

Two simple inputs that can be used to direct priorities are firstly, existing internal and external employee survey data, and secondly, risk or conduct-based data that can be aggregated at a subculture level

How do we go about collecting data?

The diagnostic part of the deep dive involves data collection and analysis which takes around 6-8 weeks to complete. 

Data collection involves triangulation of qualitative and quantitative data, including through existing culture-related data, i.e. surveys, auditrs or compliance reviews and through confidential one-to-one interviews and surveys. 

How do we analyse the data?

The purpose of data analysis is to synthesise all of the data input and identify patterns and common themes that reflect the underlying collective norms, attitudes and environmental conditions that influenced behaviour and that are relevant to that particular subculture.

When analysing data it is important to follow a rigorous approach. Patterns and themes will start to emerge from the analysed data.

 

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Roger Noon

Roger Noon

Roger is an executive coach and culture change practitioner with a background in engineering and programme management. He has spent the last decade in large multinational banks working out how to understand culture and strengthen behaviours in order to improve conduct, risk management and business performance.

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