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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Pricing

Ready to get started?

Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

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Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

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Five Indicators of Good Culture

Five Indicators of Good Culture

Roger Miles

25 years: Behavoural science & conduct

How do we achieve good culture and conduct? Is there an easily digestible roadmap for companies to follow? Luckily, Roger Miles is here to show the way. In this video, he explores the regulator’s six technical conduct questions and the five indicators of good culture.

How do we achieve good culture and conduct? Is there an easily digestible roadmap for companies to follow? Luckily, Roger Miles is here to show the way. In this video, he explores the regulator’s six technical conduct questions and the five indicators of good culture.

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Five Indicators of Good Culture

14 mins 5 secs

Overview

After COVID-19, regulators are reassessing how we approach conduct and culture. From the regulator’s technical questions we can derive a more simple, plain language version that examines how to check for a company's conduct. We can also use five easy indicators for good culture: psychological safety, leadership character, cognitive reach, social licence and reflexivity.

Key learning objectives:

  • Outline the six technical conduct questions

  • Identify the five indicators of good culture

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Summary

What are the six conduct questions? 

1. What should I do to check that no one is behaving badly in our business? 

2. How do we encourage each employee to feel and be responsible for good conduct?

3. How does my firm give each employee support to help drive out bad behaviour? 

4. How do our senior managers oversee conduct and consider consequences of their decisions?

5. Am I happy to call out anything I see that undermines our efforts for good conduct? 

6. How can we include a wider range of ideas and experiences at our team meeting table?

What are the five indicators of good culture? 

1. Psychological safety 

How safe do people feel to challenge? For example to question poor systems, bossy command-and-control attitudes, or when we see an event of misconduct, to ask why those people are behaving in an entitled way.

2. Leadership character 

How quickly do our business senior leaders step up to acknowledge and fix problems? How quickly do we take on board lessons learned? Do leaders actively avoid bad behaviours of their own such as blame-shifting or ‘turf wars’ or demanding unconditional loyalty even when they themselves behave badly?

3. Cognitive reach 

How good is our firm at welcoming new ideas and ways of problem solving to the table? In team meetings do we welcome challenges, especially when this comes from people with a range of different backgrounds, who we wouldn't necessarily agree with? 

4. Social licence 

How far your stakeholders are letting you get on with your work, without feeling they need to criticise it. Are you in danger of taking for granted the goodwill that you rely on, from staff, customers, clients, capital providers, regulators and the general public? How complacent are we about all these stakeholders being genuinely happy about what we are doing?

5. Reflexivity 

How good are we at actively keeping an open mind? Are we as a firm collectively comfortable with other people questioning our assumptions? When situations change, such as new technologies and markets opening up, how long does it take our firm to work out new ways to do things? 

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