Trying to make improvements isn’t as easy. In fact, fixing a problem can occasionally make things worse. But why? The root of the failure is often in missing how parts of a system are connected. In this video, Paul covers how impacts can vary, depending on the size of the system and why some projects made their problems worse - not better.
Key learning objectives:
Explore how impacts can vary and why larger systems have more opportunities for system surprises
Learn about examples of systems that failed despite the best intentions
What is Culture and why is Culture Change Important?
Roger Noon • 12:30