Introduction to Culture Audits

Introduction to Culture Audits

Conduct regulators are starting to request fresh evidence of good behaviour from regulated financial firms. Join Roger as he explains the benefits of businesses taking the new cultural reporting requirements on board.
Overview

Regulators are asking financial firms to produce new evidence that they are behaving well. They want all staff to actively take part in discussions about "what good behaviour looks like" and to stamp out misconduct in all its forms. This includes both behaviour relating to a firm's business operations, such as the mis-selling of financial products, and more interpersonal matters like abusive behaviours towards customers and colleagues. Observing this behaviour will take the form of a culture audit, which goes much further into how a firm operates than a conventional audit.

Key learning objectives:

  • Outline the concept of a culture audit

  • Learn about external pressures driving regulatory agendas

  • Understand why firms should respond to the challenge of new culture reporting requirements

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