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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

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Engage with our video hotspots and knowledge check-ins

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Gain CPD / CPE credits and professional certification

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Build, scale and manage your organisation’s learning

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Connect Finance Unlocked to your current platform

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More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

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Setting Context for Communication

Setting Context for Communication

Vix Anderton

Wellness & productivity specialist

Learning to set good, appropriate, strong and clear context for conversations and shared experiences is one of the most powerful and foundational components of empathetic and authentic communication.

Learning to set good, appropriate, strong and clear context for conversations and shared experiences is one of the most powerful and foundational components of empathetic and authentic communication.

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Setting Context for Communication

4 mins 28 secs

Key learning objectives:

  • What is context in communicating?

  • Why is context important?

  • How do you set context?

Overview:

Learning to set good, appropriate, strong and clear context for conversations and shared experiences is one of the most powerful and foundational components of empathetic and authentic communication.

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Summary

Context like the rules of a game. Setting good, clear context ensures that all the participants are playing by the same rules, and that each player understands those rules clearly and comprehensively. Loose or vague context leads to confusion, assumptions, and potential for chaos, just as sloppy or erratic rules of a game can lead to confused or chaotic play.

All communication happens inside of a context. Establishing clear context with others can improve the quality of communication and therefore our relationships Conflict and breakdown happens when the people inside of a relationship are living in two different implicit contexts. One person is playing basketball and the other is playing football. We each assume the other person is playing the same game we’re playing, and don’t bother to make sure that the rules of that game have been conveyed and agreed upon.

A critical part of setting and establishing context is making sure you have the buy-in of the other people you’re inviting to share the context with you. One of the most powerful ways to get someone’s buy-in, particularly for a conversation you think might be challenging, is to start with the why.

Share your WHY and what you WANT from the conversation, HOW you want the conversation to go and is NOW a good time, before you share the WHAT. 

WHY do you want to have this conversation? What’s important to you here? Why is this other person important to you?

What do you WANT from the conversation? Are you looking for advice or to work through an issue?

HOW do you want the conversation to go? Would you like time to speak without being interrupted before hearing from the other person? Are there any ground rules you’d like to suggest?

Is NOW a good time to talk? So often, we charge into important conversations without first checking whether the other person is actually available to have the conversation! Can they give you their full attention or is there a better time to speak? Maybe they’re dealing with some issues of their own that will prevent them being fully receptive to hearing yours. You might need to give them the headlines here so they can make an informed decision - it’s really tricky to get the right balance, so don’t be tempted to share all the content straight away!

 

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Vix Anderton

Vix Anderton

Vix is dedicated to helping individuals and organisations achieve meaningful and sustainable change through evidence-based research, practical planning, red-teaming and coaching. Vix is an accredited Mental Health First Aider, ICF-certified life coach and yoga teacher, Vix loves to draw on psychology, neuroscience, and behaviour change research as well as Eastern philosophies and traditions to inform her work.

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