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Banking Essentials - Part I
This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.
Greenwashing
Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.
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Tackling the Cost of Living Crisis
In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.
CSR and Sustainability in Financial Services
In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.
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Mark Homans
Our sky high NPS following learner feedback speaks for itself - this platform has delivered a lot of value.
Fiona Quinn
Learning is accessible and the tool assists in the continued development of all our employees. It is a fantastic tool for our business!
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Categories
Discover our Courses
Featured Pathways
More pathways
Banking Essentials - Part I
This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.
Greenwashing
Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.
More pathways
Ready to get started?
Plans & Membership
Find the right plan for you
Our Platform
Expert led content
+1,000 expert presented, on-demand video modules
Learning analytics
Keep track of learning progress with our comprehensive data
Interactive learning
Engage with our video hotspots and knowledge check-ins
Testing & certification
Gain CPD / CPE credits and professional certification
Managed learning
Build, scale and manage your organisation’s learning
Integrations
Connect Finance Unlocked to your current platform
Featured Content
More featured content
Tackling the Cost of Living Crisis
In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.
CSR and Sustainability in Financial Services
In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.
More featured content
Ready to get started?
Our Solutions
About Us
Testimonials
More testimonials
Mark Homans
Our sky high NPS following learner feedback speaks for itself - this platform has delivered a lot of value.
Fiona Quinn
Learning is accessible and the tool assists in the continued development of all our employees. It is a fantastic tool for our business!
More testimonials
Ready to get started?
The UK FCA's 6th Conduct Question
Roger Miles
25 years: Behavoural science & conduct
We discussed the FCA’s 5 conduct questions in an earlier video. Given the change of stance at the regulator a 6th question is being introduced that will focus on purposeful culture, diversity and inclusion. Join Roger as he discusses how we got to this point and as he unveils the question
We discussed the FCA’s 5 conduct questions in an earlier video. Given the change of stance at the regulator a 6th question is being introduced that will focus on purposeful culture, diversity and inclusion. Join Roger as he discusses how we got to this point and as he unveils the question
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The UK FCA's 6th Conduct Question
9 mins 52 secs
Regulators globally are now looking for evidence that a firm has a culture where everyone feels safe to “speak up”. The direction of conduct and culture controls had started to shift even before the pandemic threw firms into strange new ways of working. With better governance guidelines now aligning with the best new practices, there's a positive outlook for conduct-regulated firms.
Key learning objectives:
Identify what the regulators mean by ‘diverse and inclusive’
Understand the governance themes that the regulators are interested in
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What do regulators mean by diverse and inclusive?
Regulators mean they’re looking for
- Evidence that each firm has a culture where everyone feels free to “speak up”
- Staffs feeling ok to start a conversation with any colleague, based on the conduct questions
What defines a purposeful firm?
- Having a purpose beyond just making money
- Having a healthy culture that’s diverse, safe and inclusive
- Diversifying risks and providing affordable financial support by advancing credit
- Sustainable custodianship and stewardship of assets
- Channelling and guiding the investment and funding with which our economy is built
- Vital infrastructure, facilitating each economic transaction through the payments system
- Delivering long-term sustainable benefits for employees, consumers and shareholders
- Supporting markets, and mediating between savers and borrowers
What are the simplified conduct questions to start a conversation amongst the team?
1. What do I do to check no-one’s behaving badly in our business?
2. How do we encourage each employee to feel and be responsible for good conduct?
3. How does my firm give each employee support, to help drive out bad behaviour?
4. How do our senior managers oversee conduct and consider consequences of their decisions?
5. Am I happy to call out anything I see that undermines our efforts for good conduct?
6. How can we include a wider range of ideas and experiences around the table?
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This content is also available as part of a premium, accredited video course. Sign up for a 14-day trial to watch for free.
Roger Miles
Related videos
Behaviorial Science Foundation of Conduct Regulation
The history of regulation is built on the idea that if people listen to instructions with their rational brain, they’ll behave better. Meanwhile, in reality, people are using their animal brains to make decisions. In this video, Roger explains concepts featured in behavioural science and why regulators are using this field to inform policy decisions.
Roger Miles • 13:51
Introduction to Bias Effects
Conduct regulators are interested in why you behave the way you do. How your brain makes decisions largely dictates how you behave. As a result, it is beneficial to be aware of when we make decisions based on biases rather than rational judgements. In this video, Roger outlines some of the biases that impact decisions, namely: loss aversion, present bias, affect, overconfidence, projection and selective attention.
Roger Miles • 11:50
The UK FCA's Original 5 Conduct Questions
Regulators are serious about checking on how you behave at work. As a result, they will likely come and meet you, at your workplace, to ask a set of conduct questions to assess how you behave towards your colleagues and customers. Roger lists the five basic conduct questions that the British regulator uses, and unpackages the technical jargon, to prepare you for your next conduct inspector visit.
Roger Miles • 20:56
Introduction to Senior Managers Certification Regime
The latest and strongest form that new accountability regulation takes is the through the Senior Managers Regime, also known as SMR or SMCR. In this video, Roger outlines the basics of SMR; why the rules exist, the restrictions and limitations and who it applies to.
Roger Miles • 12:38
Key Terms and Functions under SMCR
In the previous video, Roger discussed the Senior Managers regime (SMR) of conduct regulation. In this video, Roger focuses on the language used to set out responsibilities under SMR and outlines the numbering system that the Conduct and Prudential regulators use to identify which role carries which responsibility.
Roger Miles • 12:48