The work of Daniel Kahneman (Thinking Fast and Slow) gives great insight into why people struggle to listen well as we are all riddled with biases stemming from the way our brains fundamentally work. These mental biases and shortcuts mean that we make assumptions, jump to conclusions and hear what we want to hear. We need to recognise what we are doing and suspend our own judgements, which will than allow us to take time to listen to what the other person is actually saying and then check in and confirm understanding along the way.
Key learning objectives:
What is System 1 & 2 in our minds and how does it get in the way of listening?
What are Heuristics and how do they get in the way of listening?
What are the biases known as halo effect, ordering effect, confirmation bias, exposure bias and how do they get in the way of listening?