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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

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Engage with our video hotspots and knowledge check-ins

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Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

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How do Heuristics and Biases Adversely Impact Listening?

How do Heuristics and Biases Adversely Impact Listening?

Debbie Taylor

25 years: HR & Management

In this video, Debbie refers to the work of Daniel Kahneman's 'Thinking Fast and Slow' to give us an insight into the way our brains fundamentally work using two systems. She introduces heuristics and mental biases and explains how they get in the way of effective listening.

In this video, Debbie refers to the work of Daniel Kahneman's 'Thinking Fast and Slow' to give us an insight into the way our brains fundamentally work using two systems. She introduces heuristics and mental biases and explains how they get in the way of effective listening.

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How do Heuristics and Biases Adversely Impact Listening?

5 mins 38 secs

Overview

The work of Daniel Kahneman (Thinking Fast and Slow) gives great insight into why people struggle to listen well as we are all riddled with biases stemming from the way our brains fundamentally work. These mental biases and shortcuts mean that we make assumptions, jump to conclusions and hear what we want to hear. We need to recognise what we are doing and suspend our own judgements, which will than allow us to take time to listen to what the other person is actually saying and then check in and confirm understanding along the way.

Key learning objectives:

  • What is System 1 & 2 in our minds and how does it get in the way of listening?

  • What are Heuristics and how do they get in the way of listening?

  • What are the biases known as halo effect, ordering effect, confirmation bias, exposure bias and how do they get in the way of listening?

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Summary
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Expert
Debbie Taylor

Debbie Taylor

Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.

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