Featured Pathways

More pathways

Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

More pathways

Book a demo

Pricing

Ready to get started?

Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

Pricing

Ready to get started?

Featured Pathways

More pathways

Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

More pathways

Book a demo

Pricing

Ready to get started?

Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

Pricing

Ready to get started?

Book a demo

Pricing

Ready to get started?

What is Payment Protection Insurance (PPI)?

What is Payment Protection Insurance (PPI)?

James Eves

30 years: Equity capital markets

James’ discussion of PPI details its purpose of protecting retail and consumer customers against the risk of nonpayment from a variety of different avenues.

James’ discussion of PPI details its purpose of protecting retail and consumer customers against the risk of nonpayment from a variety of different avenues.

Subscribe to watch

Access this and all of the content on our platform by signing up for a 7-day free trial.

What is Payment Protection Insurance (PPI)?

2 mins 51 secs

Key learning objectives:

  • Define PPI and understand the regulation in place regarding it

Overview:

Payment Protection Insurance is a product designed to protect a bank’s retail customer base against the risks of non-payment in the case of loss of employment, sickness or disability.

Subscribe to watch

Access this and all of the content on our platform by signing up for a 7-day free trial.

Summary

What is Payment Protection Insurance?

Payment Protection Insurance (PPI) is a credit insurance product designed to protect retail and consumer customers against the risks of non-payment of a wide variety of debt in the event of loss of employment, sickness, disability or inability to work.

For which financial products did UK customers request PPI?

In the UK, PPI was widely taken out against:

  • Secured and unsecured loans
  • Mortgages
  • Overdrafts
  • Credit cards and store cards
  • Hire purchase agreements
  • Other types of consumer debt

What policies are in place to monitor PPI providers and protect customers?

In 2005, the Financial Services Authority, the then UK financial services regulator, took on responsibility for general insurance products. While not all PPI policies were mis-sold, by the following year, the FSA had issued its first fines against PPI providers for mis-selling.

At the same time, buyers started claiming restitution of premiums or compensation on the basis that:

  • They did not understand what they were buying
  • They did not realise that PPI was optional
  • They were misled into believing PPI was obligatory and were subjected to high-pressure sales tactics
  • They were unsuitable to be sold PPI because they were not eligible to claim on insurance products
  • Banks added PPI to debt products without their customers’ knowledge

In 2017, the so-called Plevin ruling allowed PPI customers a further channel to claim compensation: if sellers made sales commission in excess of 50% or more of total PPI premiums, but did not disclose this to customers, this contravened the 1974 Consumer Credit Act.

The PPI saga reached a watershed in 2011 when the High Court in judicial review found against the challenge brought by banking lobby group, the British Bankers’ Association, against the FSA and the Financial Ombudsman. The BBA’s complaint was that FSA rules to prevent future mis-selling would be applied retrospectively.

Subscribe to watch

Access this and all of the content on our platform by signing up for a 7-day free trial.

James Eves

James Eves

Career banker with over 25 years working in investment banking. James has worked in many aspects of banking including equity capital markets, origination, IPOs and hybrid capital.

There are no available Videos from "James Eves"