Tools and Techniques to become a better Listener
In the sixth video of this series on "Active Listening", Debbie provides us with a number of tools and techniques to become a better listener.
Overview
This video provides a number of tools and techniques to become a better listener.
Key learning objectives:
How does ‘not interrupting’ improves listening?
What is ‘empathetic understanding’ and how does it help better listening?
What is ‘forming reflections’ and how do they help better listening?
What is’ feeling felt’ and how does it make for better listening?
Summary
Expert
Debbie Taylor
Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.
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