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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Featured Pathways

More pathways

Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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Book a demo

Pricing

Ready to get started?

Plans & Membership

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

Pricing

Ready to get started?

Book a demo

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Conduct and Culture Reporting

Conduct and Culture Reporting

Roger Miles

25 years: Behavoural science & conduct

In this video, Roger shares his insights into the thinking behind the new tools introduced by the regulators for culture assessment. He further explains how we should expect these tools to work, and perhaps most importantly how to ask better questions to help firms manage the changing shape of conduct reporting.

In this video, Roger shares his insights into the thinking behind the new tools introduced by the regulators for culture assessment. He further explains how we should expect these tools to work, and perhaps most importantly how to ask better questions to help firms manage the changing shape of conduct reporting.

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Conduct and Culture Reporting

6 mins 43 secs

Key learning objectives:

  • Understand how conduct risk reporting is evolving

  • Outline how the supervisory focus of conduct reporting is shifting to live observations

Overview:

We've had to conduct risk reporting for a few years now, but the shape is changing as regulators implement new methods for culture assessment beginning in 2021.

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Summary

What are the challenges with remote working?

Working remotely during the pandemic has raised all kinds of ‘new normal’ challenges around issues of:

  • Team cohesion
  • Surveillance
  • Security
  • Psychological safety
  • Mental health

What are the new directions that regulated conduct reporting is taking?

First - conduct regime of regulation is expanding introducing senior manager accountability and firm-wide culture assessments to many of the emerging jurisdictions and financial business activities. There are far more conduct regulators now than ten years ago, with expanded powers and broader monitoring capabilities based on increasingly sophisticated analytics.

In a variety of significant ways, the supervisory focus of conduct reporting is changing. Proforma reporting on risk history is giving way to a greater emphasis on reporting live observation of how firms’ staff are behaving. This is all about encouraging better behaviour across the industry, so there is already a shift in emphasis from regulators simply punishing misconduct, towards what they call ‘coaching’ – that is, encouraging well-behaved firms to elevate and celebrate exemplary conduct.

Last and possibly largest, culture assessment is coming. Conduct regulators and capital supervisors in the United Kingdom have started to carry out new tools for audits of firm cultures: these tools for culture assessment fit into the current conduct assessment system, but ask several new questions.

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Roger Miles

Roger Miles

Roger researches behavioural risks in organisations, and advises senior leaders on how best to communicate risk and conduct matters. Previously, Roger ran risk communication programmes for professional bodies and the British Government. He now runs industry-level Academies for Conduct and Culture, and produces workshops with financial firms.

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