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Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

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In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

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Featured Pathways

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Banking Essentials - Part I

This pathway will walk us through the basics of banks, starting with some of the different types and their main functions, then starting to look at the regulation faced by the banks, both before and after the Global Financial Crisis.

Greenwashing

Greenwashing is the act of distributing false information about something being more environmentally friendly than it actually is.

More pathways

Book a demo

Ready to get started?

Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Finance Unlocked to your current platform

Featured Content

More featured content

Tackling the Cost of Living Crisis

In this video, Max discusses the cost-of-living crisis currently enveloping the UK. He examines its impact on households as well as the overall economy.

CSR and Sustainability in Financial Services

In the first video of this two-part video series, Elisa introduces us to sustainability. She begins by looking at the difference between sustainability and corporate social responsibility, two terms that can be easily confused.

More featured content

Book a demo

Ready to get started?

Book a demo

Ready to get started?

Error Management I

Error Management I

Mandy Hickson

25 years: Ex-RAF pilot & leadership expert

In this video, Mandy explores creating an effective ‘Error Management System’ to respond efficiently and effectively to mistakes. Mandy discusses why human error is normal and describes some of the philosophy around them.

In this video, Mandy explores creating an effective ‘Error Management System’ to respond efficiently and effectively to mistakes. Mandy discusses why human error is normal and describes some of the philosophy around them.

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Error Management I

8 mins 8 secs

Key learning objectives:

  • Define error

  • Understand what an effective error management system looks like

  • Learn the two types of active errors

Overview:

How do we behave during situations of rapid change? How accepting are we of our limitations and do we sometimes just think we are ‘too good’ at what we do to make errors of judgement?

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Summary

How do you define an error?

It’s a consequence of human involvement which causes deviation from intentions or expectations. In other words… it's down to us. Errors are skill-based failures that occur at the point of execution. An individual either does not possess the skills to perform a task or is undertaking a highly routine task that leaves him/her prone to slips and lapses.

What does an effective Error Management System look like?

It removes error-promoting situations, can improve defences and enables people to make effective risk-based decisions in all that they do within an organisation. The philosophy is to accept human error as normal in all organisational systems. It classifies the different human error types and their causes and can help build qualitative reporting trends. Most importantly, it enables organisations to understand therefore manage human-in-the-system risk.

What are the two types of active errors?

1. Unintended actions

  • Slips (an attention failure - for example, getting into your partners car and attempting to turn the windscreen wipers on, only to carry out the same action that you would have done on your own car, and you turn the headlights on)
  • Lapse (a memory failure) how many times have you intended to post a letter, popped it on the passenger seat and then arrived at your destination with it still there

2. Intended actions

  • Mistakes are typically knowledge or rule-based and involve failures in planning or decision making. Either an individual does not possess the knowledge to undertake a task or there are issues with inadequate or ambiguous rules and procedures
  • Violations are motivation-based and usually involve an intentional decision by an individual to deviate from the applicable rules and procedures

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Mandy Hickson

Mandy Hickson

Mandy Hickson was one of the first female fighter pilots in the Royal Air Force having joined in 1994. Mandy has over 25 years experience within aviation, operating in hostile environments, including patrolling the ‘No Fly’ zone, flying over 50 combat missions over Iraq. Drawing on her experience of calculated risk-taking, leadership, decision-making under pressure and the critical role of the human in the system, Mandy now transfers these lessons from the cockpit to many other management and leadership contexts.

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