Certificate of completion issued to
Melanie Martin
For completing
Active Listening Pathway
Completion date
03 Mar 2022
Delivered by
Accredited for
Certificate ID
d99d6a73b5b58ad2b3941d4c31ee08d0
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About Active Listening Pathway
8 Video modules
41 minutes of learning
4.7 rating
Foundational level
Why is Listening Such a Powerful Skill in Business? Listening is often underestimated, but when done well, it becomes one of the most powerful tools in business. It is both an art and a science, and while it can be challenging to master, its impact is profound. In this pathway, Debbie Taylor explores how effective listening can unlock new opportunities and strengthen relationships in the business world. Active listening goes beyond just hearing words it involves fully engaging with the speaker, understanding their message, and responding thoughtfully. This skill is essential for improving communication, resolving conflicts, and fostering empathy in both personal and professional settings.
In this pathway
Understand the characteristics of great listening
Break down the barriers to effective listening
Acquire tools and techniques for better listening
Pathway experts
Debbie Taylor
25 years: HR & Management
Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.